WE’RE IN YOUR CORNER
A little help.
Keep your momentum.
For account, app or billing questions, reach the Giddyway team at help@giddyway.com.
Help us find the issue.
Include your account email, phone model, app version and what happened. For a payment, include the reference or store order ID. Please don’t send passwords, verification codes, card numbers or private keys.
Email Giddyway support ↗Signing in or recovering your account
Use the same account email in the app and on the web membership page. If you forget your password, select “Forgot password” in the mobile app and follow the recovery steps.
Waiting for a bank-transfer payment
Return to web membership and check your payment using its reference. Transfers may take time to confirm. Avoid paying twice while an earlier payment is pending; contact support if you need help.
Managing an Apple or Google subscription
Manage renewal or cancellation in the store account used to make the purchase. If paid access isn’t showing in Giddyway, use the app’s restore or refresh membership option while signed into your original Giddyway account.
Getting the app
See the download section for available store links. A “Coming soon” label means a public listing has not been configured on this website yet.
Workouts, voice and food-photo estimates
Form videos and online coaching need a connection. Downloaded workout cues can be used offline. If audio stops, check media volume, the selected coach voice and voice download status in the app. Photo calories are estimates you review before logging.
Privacy or account-deletion requests
Email help@giddyway.com from your account email to request help with your data. Read the privacy information for the data used by Giddyway.